- CULMS406C - Deliver information, activities and events
Assessor Resource
CULMS406C
Deliver information, activities and events
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies across a broad range of industry contexts and focuses on the need to use effective interpretation and communication techniques to ensure customer enjoyment and participation in activities or events. The unit goes beyond the delivery of a scripted commentary and requires significant creative input. Work is carried out autonomously within a framework of established guidelines for activity operations.
Skills for the development of activities are covered in CULMS506C Plan and develop activities, events and programs.
This unit describes the performance outcomes, skills and knowledge required to prepare and present information, activities and events to different customer groups.
This unit shares some outcomes with unit THTFTG06B Prepare and present tour commentaries or activities, in the THT02 Tourism Training Package.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Nil
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying Employability Skills requirements.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: ability to use and adapt presentation styles and techniques to meet the needs of different customers knowledge of interpretation techniques presentation on more than one topic to ensure that skills can be adapted to different subject matter. |
Context of and specific resources for assessment | Assessment must ensure: presentation to and interaction with, a customer group of a size and nature that reflects a typical work environment access to a venue or site for the delivery of activity, program, event use of activity support materials. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate direct observation of the candidate presenting an activity evaluation of case studies to assess ability to tailor activities to different customer needs oral or written questioning to assess knowledge of interpretive and presentation techniques. |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: CULMS004B Integrate knowledge of education and learning into museum activities CULMS506C Plan and develop activities, events and programs CUSGEN02B Work in a culturally diverse environment THTFTG14A Prepare specialised interpretive content (cultural and heritage environments). | |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
communication skills to apply a range of group presentation techniques, to adjust communication approaches to different situations and to provide an interactive experience planning and organisational skills to organise and prepare facilities, resources and other support materials problem-solving skills to identify and respond promptly to operational problems and develop appropriate responses literacy skills to interpret, use and tailor a wide range of support materials. |
Required knowledge |
subject matter around which the activity is developed available sources of expert advice on the relevant subject matter typical resources required for delivery of activities relevant to the workplace context |
presentation and interpretive techniques, including use of role-playing, storytelling, voice techniques, humour, sensory awareness exercises, visual aids and props, games and activities different learning styles and their application to different customer groups features of policies, procedures and practices relating to the provision of public activities, events and programs legislation that impacts on the delivery of activities, including child protection, copyright and Trade Practices occupational health and safety issues and regulations relevant to the workplace and activity context needs and expectation of different customer groups, including potential cross-cultural communication requirements cultural protocols to be observed in the delivery of activities ways in which sustainability can be promoted and integrated into activities. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Activities or events may include: | guided tours exhibitions special occasions and festivals holiday or weekend activities performances e.g. theatre, film, music, dance, craft demonstrations, workshops scientific experiments excursions, field trips, site visits, guided tours school visit programs institution open days ceremonies school programs |
Interpretive and presentation techniques may include: | role-playing storytelling voice techniques use of humour sensory awareness exercises use of visual aids and props games and activities interactive communication techniques use of audiovisual/new technology |
Customers may include: | local community tourists families children, students, school groups elderly people people with disabilities who have special needs people of particular ethnic or cultural backgrounds people of Indigenous cultural background people with common professional backgrounds/special interests |
Unexpected events or changes in circumstances may relate to: | systems failure changing weather conditions inappropriate audience behaviour cultural considerations emergencies re-assessment of customer interests or ability |
Evaluation methods may include: | observation of audience reaction questioning of select members of the audience completion of audience response forms anecdotal evidence |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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Forms
Assessment Cover Sheet
CULMS406C - Deliver information, activities and events
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CULMS406C - Deliver information, activities and events
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: